solo ph Privacy Policy

When you register and use solo ph, we collect certain personal information that is necessary to operate your account and deliver our services to you as a Filipino player. This includes your full name, date of birth, email address, mobile number, and a government-issued ID for identity verification purposes. We also collect financial information such as your GCash or bank account details when you make deposits or request withdrawals in Philippine pesos. During your gaming sessions, we automatically gather technical data including your device type, browser, IP address, and session activity logs to ensure platform security and improve your experience. We may also collect information you voluntarily provide when you contact our support team, respond to surveys, or participate in promotions. All data collection is limited to what is genuinely necessary for the purposes described in this policy, and we do not collect sensitive personal information beyond what is required for identity and payment verification.

The personal information we collect is used primarily to create and manage your solo ph account, process your deposits and withdrawals in PHP, and verify your identity in line with our responsible gaming and anti-fraud obligations. We use your contact details to send you important account notifications, security alerts, and support responses — we do not send unsolicited marketing messages without your consent. Session and device data helps us detect suspicious activity, prevent unauthorised access, and maintain the integrity of our platform for all Filipino players. We may use aggregated, anonymised data to analyse platform performance, improve game offerings, and understand how players interact with our mobile interface. Where required by Philippine law or regulatory bodies, we may use your information to comply with legal obligations, including identity checks and transaction reporting. We will never use your personal data in ways that are inconsistent with the purposes stated in this policy without first obtaining your explicit consent.

solo ph does not sell, rent, or trade your personal information to any third party for commercial purposes — this is a firm commitment we make to every player on our platform. We may share your data with trusted service providers who assist us in operating the platform, such as payment processors handling your PHP transactions, identity verification partners, and cloud hosting providers, all of whom are bound by strict confidentiality agreements. In cases where we are legally required to disclose information — for example, in response to a court order, regulatory inquiry, or law enforcement request under Philippine law — we will comply fully and promptly. If solo ph undergoes a business restructuring or acquisition, your data may be transferred to the successor entity, but only under the same privacy protections described in this policy. We will notify you of any material changes to how your data is shared before those changes take effect. At no point will your personal information be shared with advertisers or data brokers.

We implement industry-standard technical and organisational security measures to protect your personal information against unauthorised access, loss, alteration, or disclosure at all times. All data transmitted between your device and our servers is encrypted using secure protocols, ensuring that your login credentials, payment details, and personal records remain protected during every session. Access to personal data within our organisation is strictly limited to staff who need it to perform their job functions, and all such staff are trained in data protection best practices. We conduct regular security assessments and vulnerability checks to identify and address potential risks to our platform infrastructure. In the unlikely event of a data breach that affects your personal information, we will notify you and the relevant Philippine authorities in accordance with applicable data protection laws. We encourage you to also take steps to protect your own account by using a strong, unique password and enabling any available security features on your device.

We retain your personal information for as long as your account remains active and for a reasonable period thereafter, as required by our legal and regulatory obligations under Philippine law. Transaction records and identity verification documents may be kept for a minimum period as mandated by applicable financial regulations, even after your account has been closed. Once the retention period has expired and there is no longer a legal basis for holding your data, we will securely delete or anonymise it so that it can no longer be linked back to you. If you request the deletion of your account, we will process your request promptly and confirm when your data has been removed, subject to any mandatory retention requirements. We do not retain data beyond what is necessary for the purposes described in this policy, and we review our data holdings regularly to ensure compliance. For specific questions about how long we hold particular types of data, please contact our support team.

As a player based in the Philippines, you have the right to access the personal information we hold about you and to request a copy of that data at any time by contacting our support team. You may also request corrections to any inaccurate or incomplete information in your account, and we will update our records promptly upon verification. If you wish to withdraw your consent for a particular use of your data, or to request that we restrict or delete your information, you can do so by reaching out to us directly — we will respond within a reasonable timeframe. You have the right to object to the processing of your data for direct marketing purposes, and we will honour such requests without question. If you believe your privacy rights have been violated, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. We are committed to upholding your rights and will always handle your requests with care, respect, and transparency.